"Don't bother just to be better than your contemporaries or predecessors. Try to be better than yourself."

-William Faulkner




Anna J. Dale
Creative Edge on Image
Dale Resources LLC
717-944-3922
P.O. Box 23
Hershey, PA 17033

Contact Anna

Efficiency and Effectiveness.
The foundation for personal and business success stems from the ability to understand yourself and others and to effectively communicate with one another. Whatever you are currently doing, or would like to achieve in the future involves relating to and influencing others.

Creative Edge on Image specializes in educating both corporate and individual clients on becoming more effective and efficient communicators. Below you will find a basic listing of services which have been proven useful in developing better communication skills.

DiSC. Understanding Behavior Profiles.
In order to effectively communicate your message to your client, audience, or even family & friends, it is important to understand yourself first. Understanding your strengths, how you receive and process information, and your style of "learning” is a huge step to becoming a better communicator. Once you have a firm grasp on how you learn, you become better at identifying those traits in others. Subtle differences among communicators make a great impact on how your message is received. There is a great truth to "know your audience" and the assessment tools we use in training are a great starting point toward becoming a more effective communicator.

Disc Classic.
A system to assist you in understanding yourself as well as others. As the central focus, you will develop an increased understanding of your behavior profile and identify the environment most conducive to your productivity, teamwork and success.

- Increase sales
- Discover behavioral strengths
- Value the strengths of others
- Improve your skills to communicate

DiSC Relationship Profile.
A positive approach for adults in work or social settings for a positive approach to communicate objectively about personal and relationship needs. This assessment includes strategies and an action plan for mutually-supportive interaction.

- Understanding of Another’s Behavior
- Strategies for Communication
- Insight into Your Behavior

Nuero-Linguistic Programming. Four Cornerstones for Practical Skills

Nuero-Linguistic Programming (NLP) is a concept that is based on how humans think and experience the world. The structure of NLP is based upon models originating from studies of individuals that were extremely successful in their particular field. It is an effective solution that can quickly and effectively change thought patterns, behaviors and beliefs that hinder success and allow resourceful responses. So, whether you are involved with product sales, a team builder or trainer, essential skills for personal and professional development can be learned through NLP.

Four basic principles to assist in your understanding are:
- Rapport
- Goal/Outcome
- Sensory Acuity
- Flexibility

The Words We Use. What about the “Speech”?
In the age of e-mail, voice mail and fax machines verbal communication has taken the backseat. Preferring to avoid feelings of insecurity and rejection during verbal correspondence, many individuals opt for an electronic means of communication. Obviously, it is much easier to send or receive a “No” reply via email rather than be faced with an emotional or pushy recipient in person.

Utilizing e-mail to communicate is not inherently bad business practice, but when the time comes to speak, be prepared. Learning words that improve communication efforts coupled with the proper tone and delivery method can help put you “one-up” on the competition.

Non-Verbal Communication What To Do About Body Language

Only 7% of our ability to effectively communicate relies on spoken words. The remaining percentages are divided between the tonality of the message (38%) and physiology (55%).

There is an entire world in completely understanding body language. Many of us are familiar with the typical “arms-crossed” stance indicating defensiveness or resistance. However, being able to recognize and decipher other body language can often help build better rapport with clients. Identifying this form of non-verbal communication is essential to truly understanding the needs and character of virtually anyone. Perhaps even more important is to understand how you yourself are communicating non-verbally. Understanding eye contact, arm/leg position, posture and so much more can help immensely within the business arena.

Move toward a worthwhile goal.